SFCC for the developer-ready OOTB organization
Salesforce Commerce Cloud ran the global eCommerce websites at Nixon very successfully across a complex, multi-regional, multi-currency, …
Starting at $4 per month
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What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
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Popular Features
- Product catalog & listings (31)8.686%
- Product management (31)8.383%
- Visual customization (32)8.282%
- Product variations (32)7.979%
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- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $4 per month
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- Competitors
- Tech Details
- FAQs
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more, allowing customers to browse products with confidence and control. Commerce Cloud also provides inventory management controls, built in to the platform. Its flexibility is meant to accommodate diverse business logic models, and its web-based UI is meant to simplify management and control for less than technically savvy administrators. Visitor/shopper data are leveraged to provide intelligence, and personalize the shopping experience of individuals or segmented targets groups.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
The Commerce Cloud is now part of the Salesforce Customer Success Platform, a platform for retailers to engage their customers online and in stores throughout the customer lifecycle, including marketing to community management and customer service.
Salesforce Commerce Cloud Video
Salesforce Commerce Cloud Overview Demo | Salesforce
Salesforce Commerce Cloud Integrations
- Coveo Qubit
- Acquia Digital Experience Platform
- Bronto Marketing Platform (discontinued)
- CrowdTwist
- part of Oracle CX Marketing
Salesforce Commerce Cloud Competitors
Salesforce Commerce Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
Salesforce Commerce Cloud starts at $4.
KalioCommerce and BigCommerce are common alternatives for Salesforce Commerce Cloud.
Reviewers rate Bulk product upload highest, with a score of 8.8.
The most common users of Salesforce Commerce Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(451)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 07, 2021
Whistles, Bells and a whole lot of headache.
We attempted to use [Salesforce Commerce Cloud] but due to Salesforce cantankerous pricing structure and falsification of information from their salespersons, we scrapped the implementation before launch. It was originally intended to help us with online and walk-in sales from existing or potential customers. We had hoped it would address the number of steps employees needed to take to [fulfill] orders. We were looking to automate a lot of it via Commerce Cloud.
- The ability to schedule & tie unique items to customer data.
- Everything costs extra. [I feel] the sales pitch does not include or tell you about the thousands you will have to shell out in addition to their licensing fees to get what you have been showcased. [I believe] it's a racket.
- Nothing exciting or different about the product other than its maintenance on the site post-launch (from what I have seen. We scrapped before launch).
- Salesforce makes you work with a 'partner', which [I believe] is another layer to their pricing lie. Not only are you paying SF, but also, [I feel] some unknown, unchecked, free-to-scam 3rd party that SF recommends to do the work for their platform.
28.88888888888889%
2.9
N/A
N/A
N/A
N/A
N/A
N/A
18%
1.8
- We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
- [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
- The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
We did not bother shopping around before or after the experience we had. We gave up on trying for the time being as the headache is not worth the fight. We are better suited [to] growing our business natively, locally, and through more economically sound methods.
February 12, 2020
Salesforce Cloud - A Good Solution
Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
- Provide job order detail.
- Provide sales & customer contact info.
- Application is difficult to program for reporting.
- New Lightning feature is not conducive to our work needs.
44.44444444444444%
4.4
N/A
N/A
N/A
N/A
26.666666666666664%
2.7
N/A
N/A
- We can process more work orders without increase in personnel.
- Application is easily adapted and customized by programmer.
We were so impressed with the features, functionality and flexibility of Salesforce that we did not extensively evaluate other similar products.
October 27, 2015
Implementing Demandware, Notes from the Front Lines
I work for an agency and technology firm who designs unique eCommerce storefronts for top name brands and implements them on the Demandware platform. Our core business involves taking the core Demandware offering and customizing it for our clients to meet their business needs, and according to industry best practices. Our parent company is full service eCommerce logistics provider and works extensively with Demandware and a few other major platforms.
- Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
- I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
- Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
- I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
- The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
- The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
- The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
- Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
80%
8.0
90%
9.0
100%
10.0
86.66666666666666%
8.7
70%
7.0
- Demandware provides a strong application platform foundation allowing us to successfully roll out highly tailored solutions with a relatively small technology crew.
- Our clients, in turn, can better serve their customers with modern, responsive storefronts that boost sales.
Yes
I found a Severity zero--major data loss--bug when using one of the brand new features! It actually took some in-depth discussion because they wouldn't believe me at first, they thought I just wasn't using it correctly. After I explained and proved my case they took me seriously and assigned an engineer to investigate. It took a few weeks but they were able to pinpoint the issue and resolve the problem. They did keep me up to date on the status throughout.
December 09, 2014
Scalability, Stability and Support from Demandware
Score 10 out of 10
Vetted Review
Verified User
We implemented Demandware at Urban Decay Cosmetics three years ago to replace a custom eCommerce solution. The DW platform boosted our abilities to provide a stable and scalable eCommerce solution to the fast-growing brand. Our DW solution provides our storefront and entire ".com" brand presence with editorial content and a solid and secure shopping experience. The solution freed us from relying on internal resources to maintain and improve urbandecay.com and allowed a company with much greater development resources to provide us with continual "best of breed" improvements as well as relatively easy connections to leading and start up 3rd party service providers such as Bazaarvoice for Reviews, MainStreet for OMS and Baynote for product recommendations. Today we focus limited resources on front-end development to keep the site fresh and exciting with minimal back-end troubleshooting while meeting technical challenges given to us by the Marketing Team as they feel ever more comfortable pushing the creative envelope. This is something extremely important to the Urban Decay brand.
- Scalability - In December 2013 alone we launched a "tentpole" product that sent our single day eCommerce sales from an average of 500 orders per day to over 17,000.
- Integrations - Through "cartridges" Demandware facilitates 3rd party integrations in a relatively easy way. Trusted providers such as Merchant Banks, UGC Integrators and Social Media pipelines can be set up and launched with much less developer time than in a traditional, custom solution.
- Improvement - The Demandware product development teams do a great job of keeping on and sometimes even ahead of trends and technical advances. They roll out improvements large and small at regular intervals and maintain excellent documentation. When the online documentation isn't enough, we've found that our support contacts do a great job of filling in the gaps for us. When something doesn't go as planned with a rollout of new features (as can happen with software!), Demandware is quick to make adjustments and good at communicating what they are doing.
- Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
- Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
- URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.
- Demandware's scalability has had a significant impact on our business. As I mentioned previously in the Strengths section, the platform allows us to successfully launch new products as well as drive significant traffic to the site in "bursts" in a way that our custom solution would not have been able to handle. Handling traffic spikes in thousands of percentage points smoothly allows our creative teams to focus on driving customers and fans to our site knowing it will perform.
- The negative side to front-end scalability is that it can expose weaknesses in other parts of the business. Being able to sell at high volumes in short bursts is fantastic on the front-end, but it can expose "bottlenecks" in the OMS and Fulfillment sides of the house.
- The Demandware platform allows us to be more "device agnostic". Today we are working on making urbandecay.com responsive. But before this initiative, going live on the platform opened up the site to many more devices to a positive customer experience than our previous site did.
March 18, 2014
Demandware is a good SAS platform for eCom.
Score 5 out of 10
Vetted Review
Verified User
I have built several high transaction eCommerce websites using Demandware. The platform was be used across the entire organization. It was used as CMS, development platform, etc for our eCommerce needs.
- Simple to start
- Easy set up as it is SAS
- Lacks good documentation
- Difficult to accomplish basic tasks or anything that is not out of the box
- Hard to integrate third party backgrounds.
- Offloads server and hardware to vendor, allowing us to focus solely on development.
Demandware is okay; I like ATG better but sometimes customers want Demandware.